Our office is closed during evenings, weekends, and holidays.
If your issue cannot wait until we reopen, please follow the guidance below.
Out of Hours Emergencies Process
Most issues can wait until we’re available.
If you feel it cannot wait:
- Find 2 qualified contractors (Google, recommendations, etc.).
- Get 2 quotes and choose the most reasonable option.
- Keep both quotes and the receipt for the work.
- We will contact the landlord about reimbursement if the cost is proportionate.
Please note: Out-of-hours jobs are likely to cost more than normal, but it is important that you only pay what is fair and reasonable.
Emergency Contacts
- Water Leak / No Water Supply: Bristol Wessex Water – 0345 600 4600
- Gas Leak: Evacuate immediately, call National Grid – 0800 111 999
- Fire: Evacuate immediately, call 999
Quick Troubleshooting
Leaks: Turn off your stopcock to prevent damage.
Boiler: Video (reset, bleed radiators, check pilot light, thermostat, pressure, filling loop, radiator valves).
Electrics: Video (unplug everything, turn off all switches, reset fuse board, test circuits one by one).
Reporting Maintenance
All non-urgent issues must be logged via the Maintenance Form.